If you have any questions, contact us we love to hear from you.
All the items here at root5 are precious and we want to make sure you receive them in the most safe & secure way, with all the trimmings you would have if you bought them in our pop-up shop.
We’ve worked hard to make the costs as reasonable as possible, we hope you’ll agree.
Items under £20 : Royal Mail First Class, £1.50
Jewellery Items: Royal Mail Special Delivery, Next Day £7.00.
Prints: Royal Mail Special Delivery, Next Day (Medium Parcel) £8.50
If you would like a different method of delivery, please contact us and we will see what we can do.
A courier service in Zones 1&2 of Central London is available.
Unfortunately we are currently unable to offer International Delivery.
We have tried to make our website easy to use, please email us if you have any problems.
Normally orders will be sent out the following working day to receipt of your order, if it is in stock. Many of the items are handmade individually here in the UK, so some products we have listed may take longer. This is stated on the product pages. If you have a question about a products delivery time please send us an email.
Please send us an email if you would like your product delivered for a specific date please let us know.
If, for some reason, your order cannot be met or delivered within the specified time, we will contact you immediately to make alternative arrangements.
All the items will be carefully & beautifully wrapped so as to give you the excitement of opening them but also to protect them from trouble in transit to you.
All prices are inclusive of 20% VAT but exclude delivery costs, for which we will provide you with a quote, and will be added to the total amount.
We accept VISA, Mastercard, Switch, Maestro. All orders will be charged in GBP pounds sterling. To securely receive your payments over the internet we use Stripe which provide secure online credit card and debit card solutions. More information about their policies can be found on their website https://stripe.com/gb