Terms & Conditions:

We have tried to make our website easy to use, please email us if you have any problems.

Normally orders will be sent out the following working day to receipt of your order, if it is in stock.

Please send us an email if you want it for a specific date.

If, for some reason, your order cannot be met or delivered within the specified time, we will contact you immediately to make alternative arrangements.

All the items will be carefully & beautifully wrapped so as to give you the excitement of opening them but also to protect them from trouble in transit to you.

All prices are inclusive of 20% VAT but exclude delivery costs, for which we will provide you with a quote, and will be added to the total amount. 

We accept VISA, Mastercard, Switch, Maestro. All orders will be charged in GBP pounds sterling. To securely receive your payments over the internet we use Stripe which provide secure online credit card and debit card solutions. More information about their policies can be found on their website https://stripe.com/gb

 

Returns Policy:

Not happy with your product?

Let us know immediately by email: jenny@root5.co.uk

If you return it in the condition you received it,we will be happy to refund you.

Please note, we cannot refund the postage and you will have to pay for the return postage, please make sure it is as well packaged as possible, as we cannot be held responsible for breakages in returned items.

Goods lost or damaged in transit are fully insured by our shippers. If your parcel hasn’t arrived within the specified time please contact us immediately.

If, for some reason, your order cannot be met or delivered within the specified time, we will contact you immediately to make alternative arrangements.

 

Privacy Policy:

We will never pass any of your details on to any 3rd party.

We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we will not be liable for unauthorised access to information supplied by you.

Root5 only collects personal information from our online visitors on a voluntary basis and only when a transaction is processed. We collect this information to the extent deemed reasonably necessary to serve our legitimate business purposes and will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided. 


Personal information collected may include your name, email address, phone numbers and home address. Visitors purchasing goods and services through our online store will need to provide a valid credit card number, expiration date and CSC, in addition to their name, billing address, phone number and email address. These details allow us to process your order and to let you know the status of your order.

We will use the information you provide about yourself only for the purpose of fulfilling your order. You can correct any personal details, or ask for your personal details to be deleted, by giving written notice to us at jenny@root5.co.uk

You will occasionally get an email from us, but you can opt out of this whenever you like.